Refund policy

Return & Refund Policy

At Yilevia, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The item must be new or slightly used
  • The return request must be submitted within 30 days of delivery

Returned items must be in original condition, with original packaging where possible.

We reserve the right to refuse returns that show signs of excessive wear, misuse, or damage.

2. Return Window

Customers may request a return within 30 days of receiving the product.

3. Return Method

All returns must be made by mail.

  • Please contact us before returning any item
  • Return instructions and the return address will be provided after approval

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

  • For defective or incorrect items, return shipping costs will be covered by us
  • For non-defective returns, customers may be responsible for return shipping costs

Original shipping fees are non-refundable.

5. Exchanges

We accept exchanges within 30 days of delivery, subject to product availability.

6. Refunds

Once your returned item is received and inspected:

  • Refunds will be processed within 30 business days
  • Refunds will be issued to the original payment method

You will receive a confirmation email once the refund is completed.

7. Restocking Fees

We do not charge any restocking fees.

8. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or improper handling
  • Items returned after the 30-day return period

9. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos or videos as proof

We will arrange a replacement or full refund at no additional cost.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Please check with your bank or payment provider
  • Then contact us for further assistance

11. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 support@yilevia.com